Customer Success Manager

The Role

We're looking for our second customer success manager that will work closely with our founder, product, and GTM teams to build customer success processes that make clients rave about Aeqium for years to come. We're coming off of several of our strongest quarters in company history and need help onboarding, supporting, and growing a rapidly expanding base of enterprise customers. We're looking for someone who can not only hit the ground running with little oversight, but someone who will also help us evolve our process into this next evolution of growth.

Responsibilities:

• Independently drive customer onboarding and implementation from kickoff through go-live
• Build the relationships and executive alignment that turn customers into long-term partners and references
• Provide ongoing product support and resources for clients to support themselves
• Own and deliver on retention and expansion targets across a portfolio of accounts
• Collaborate closely with product and engineering to communicate customer signals and evolve our offering

Ideal Candidates Will Have:

• Demonstrated experience in a client facing role at a tech company 
• Strong analytical background and ability to rapidly learn new technologies
• Proactive builder who thrives in ambiguous environments and excels at managing and prioritizing competing demands

Bonus

• Experience in People Operations or HR technology
• Startup experience

On Target Earnings Range: $90k-$120k

On target ranges include base plus a portion of variable compensation that is earned based on company and individual performance. You will also be eligible for equity compensation in the form of stock options.

About Aeqium

Aeqium is on a mission to build the HCM software for the agentic era. Businesses spend millions on legacy systems to manage their employee data, only to spend millions more on consultants to implement and maintain them, often giving up and using spreadsheets for critical business workflows. Aeqium is the first HCM platform that is directly responsive to its users by providing AI agents that do the implementation work, so that HR leaders can focus on the strategy. We've built our foothold in enterprise compensation planning and have our sights set on expanding across the enterprise HCM ecosystem. We're trusted by enterprises across industries including PwC, IFS, Klaviyo, and Chime.

Our team has significant experience building products and scaling companies, from product-market fit through acquisition/IPO. We're backed by strong VCs and experienced angels. Most importantly, we've experienced the problem that we're solving firsthand and understand it inside and out.

This role is in San Francisco and currently requires at least two days per week in office.