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We take security seriously

Built from the ground up to protect your data

Our company and our product have been built from day one to ensure that you can entrust us with some of your most sensitive data. Our past experiences building for regulated environments like finance and government have kept security at the forefront when designing our policies, procedures, and technology. We undergo regular external audits and penetration tests, and we are proud to maintain AICPA SOC 2 Type 2 certification.

Vulnerability Disclosure Policy


Aeqium welcomes feedback from security researchers and the general public to help improve our security. If you believe you have discovered a vulnerability, privacy issue, exposed data, or other security issues in any of our assets, we want to hear from you. This policy outlines steps for reporting vulnerabilities to us, what we expect, what you can expect from us.

Systems in Scope

This policy applies to any digital assets owned, operated, or maintained by Aeqium.

Out of Scope
  • Assets or other equipment not owned by Aeqium.

Vulnerabilities discovered or suspected in out-of-scope systems should be reported to the appropriate vendor or applicable authority.

Our Commitments

When working with us, according to this policy, you can expect us to:

  • Respond to your report promptly, and work with you to understand and validate your report
  • Strive to keep you informed about the progress of a vulnerability as it is processed
  • Work to remediate discovered vulnerabilities in a timely manner, within our operational constraints
  • Extend Safe Harbor for your vulnerability research that is related to this policy
Our Expectations

In participating in our vulnerability disclosure program in good faith, we ask that you:

  • Play by the rules, including following this policy and any other relevant agreements. If there is any inconsistency between this policy and any other applicable terms, the terms of this policy will prevail
  • Report any vulnerability you’ve discovered promptly
  • Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming user experience
  • Use only the Official Channels to discuss vulnerability information with us
  • Provide us a reasonable amount of time (at least 30 days from the initial report) to resolve the issue before you disclose it publicly, and work with us if we express the need for more time while making progress
  • Perform testing only on in-scope systems, and respect systems and activities which are out-of-scope
  • If a vulnerability provides unintended access to data: Limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept; and cease testing and submit a report immediately if you encounter any user data during testing, such as Personally Identifiable Information (PII), Personal Healthcare Information (PHI), credit card data, or proprietary information
  • You should only interact with test accounts you own or with explicit permission from the account holder
  • Do not engage in extortion
Official Channels

Please send an email to to report security issues, providing all relevant information. The more details you provide, the easier it will be for us to triage and fix the issue.

Safe Harbor

When conducting vulnerability research, according to this policy, we consider this research conducted under this policy to be:

  • Authorized concerning any applicable anti-hacking laws, and we will not initiate or support legal action against you for accidental, good-faith violations of this policy
  • Authorized concerning any relevant anti-circumvention laws, and we will not bring a claim against you for circumvention of technology controls
  • Exempt from restrictions in our Terms of Service (TOS) that would interfere with conducting security research, and we waive those restrictions on a limited basis
  • Lawful, helpful to the overall security of the Internet, and conducted in good faith

You are expected, as always, to comply with all applicable laws.

If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report to before going any further.

Note that the Safe Harbor applies only to legal claims under the control of Aeqium, and that the policy does not bind independent third parties.